Privacy Policy

Universal Inc. (“Universal,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy applies to personal information collected through websites, applications, products, services, forms, communications, and customer interactions owned or operated by Universal Inc., unless a separate privacy notice states otherwise.

This Policy applies to Universal Inc. and its sub-companies, consumer-facing brands, and services, including Universal Ventures, RE-BOOTED, Universal Personal Training, AIRLUME, OrderPoll, NewRevu, and additional Universal Inc. brands or services introduced in the future.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Information You Provide Directly

• Contact information: Such as your name, email address, telephone number, and mailing address.
• Account and activity details: Registration, membership, purchase, appointment, coaching, event, or support information.
• Business information: Such as a company name or role, when relevant to your interaction.
• Payment and transaction details: Payment card details are generally processed by third-party payment providers and are not stored directly by us unless expressly stated.
• Submitted content: Information submitted through forms, surveys, messages, reviews, communities, support requests, or other communications.

Information Collected Automatically

• Device and location data: Internet Protocol (IP) address, browser type, device identifiers, operating system, and approximate location derived from an IP address.
• Usage metrics: Pages viewed, links selected, referring pages, visit dates and times, and other website or application usage information.
• Tracking technologies: Cookie identifiers and similar technologies used for functionality, analytics, security, and marketing.

Information From Other Sources

We may receive information from service providers, business partners, social media platforms, publicly available sources, and other third parties, consistent with applicable law and their privacy practices.

2. How We Use Information

We may use personal information to:

• Provide, administer, and improve our products, services, memberships, programs, websites, and customer experiences.
• Process purchases, payments, registrations, appointments, coaching engagements, and event participation.
• Create and manage accounts, maintain records, and provide customer support.
• Respond to questions, requests, feedback, and other communications.
• Send service, account, transactional, appointment, event, email, and SMS communications.
• Personalize content, recommendations, and experiences.
• Conduct analytics, research, testing, troubleshooting, and product development.
• Protect our users, brands, systems, and services; prevent fraud or abuse; and enforce our terms.
• Comply with applicable laws, regulations, legal processes, and lawful requests.

3. SMS Communications

Where you have consented, we may send SMS messages for appointment reminders, account or service updates, and promotional offers. Message and data rates may apply. You may reply STOP to opt out and HELP for assistance. Consent to receive marketing text messages is not a condition of purchase. We do not share mobile opt-in data or consent with third parties for their own marketing purposes. We may share such information with vendors that help us deliver and support the messaging program, subject to appropriate restrictions.

Additional program details are provided in the Universal Inc. SMS Terms.

4. Email Communications

We may send transactional or service-related emails and, where permitted, newsletters, educational content, company news, event announcements, and promotional offers. You may unsubscribe from marketing emails using the link provided in the message. We may still send non-promotional communications that are necessary to provide a requested service, manage an account, or complete a transaction.

5. Cookies and Similar Technologies

Our websites and services may use cookies, pixels, tags, local storage, and similar technologies to operate the service, remember preferences, maintain security, understand traffic and usage, measure campaigns, and support marketing efforts. You may be able to control cookies through your browser settings or a cookie preference tool when one is provided. Blocking certain cookies may affect site functionality.

6. Analytics

We may use analytics services to understand how visitors use our websites and services. These providers may collect device, usage, and cookie information and may process it according to their own privacy notices. We use analytics results to evaluate performance, improve usability, and develop our offerings.

7. Third-Party Services and Links

We use third-party providers for functions such as website hosting, payment processing, customer relationship management, email and SMS delivery, appointment scheduling, analytics, marketing automation, customer support, security, and artificial intelligence-enabled features. These providers may process information on our behalf or under their own terms, depending on the service.

Our websites may link to third-party websites or services. We are not responsible for the privacy, security, or content practices of third parties. Review their privacy notices before providing personal information.

8. How We Share Information

Universal Inc. does not sell personal information for money. We may disclose information:

• To vendors and service providers that perform services for us.
• Among Universal Inc. sub-companies, brands, and operations for the purposes described in this Policy.
• To business partners when necessary to provide a service you request or when you direct or authorize the disclosure.
• To comply with law, legal process, or lawful requests, or to protect rights, safety, property, users, or the public.
• In connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar business transaction.
• In aggregated or de-identified form that is not reasonably intended to identify you.

9. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary based on the type of information, the relationship, legal requirements, and operational needs.

11. Your Choices and Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to or a copy of personal information we maintain about you.
• Request correction or deletion of personal information.
• Request information about categories of information collected, used, or disclosed.
• Opt out of certain marketing, targeted advertising, sales, or sharing.
• Withdraw consent where processing is based on consent, subject to legal limitations.
• Appeal a decision concerning a privacy request where required by law.

You may also unsubscribe from marketing emails, reply STOP to opt out of SMS messages, and adjust browser or cookie settings. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law. We will not unlawfully discriminate against you for exercising privacy rights.

12. Children's Privacy

Our general-audience websites and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without legally sufficient authorization. If we learn that such information was collected in violation of applicable law, we will take reasonable steps to delete it.

13. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended, and other California laws. Depending on whether a particular law applies to Universal Inc. and the relevant processing, these rights may include access, correction, deletion, and the right to opt out of the sale or sharing of personal information.

California's “Shine the Light” law may also permit eligible residents to request information regarding certain disclosures for direct marketing purposes. Submit requests using the contact information below. We will evaluate and respond to requests as required by applicable law.

14. International Visitors

Universal Inc. is based in the United States. If you access our services from another country, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where our providers operate. Data protection laws in those jurisdictions may differ from those in your country.

15. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. We will post the revised Policy and update the “Last Updated” date. When required, we will provide additional notice or obtain consent. Your continued use of our services after an update is subject to the revised Policy.

16. Contact Information

Questions or privacy requests may be directed to:

These policies apply to Universal Inc. and its sub-companies and affiliated brands, including Universal Venture, RE-BOOTED, Universal Ventures, Universal Personal Training, Universal You, AIRLUME, OrderPoll, NewRevu, and other Universal Inc. products and services unless otherwise stated.